Monday, July 6, 2009

For better customer service, be a better customer

In a recent article at Wise Bread, they look at how being a good customer can lead to better customer service. They point out that there are so many customer service articles today about being great at customer service, but it is a two way street. They give advice to you as the customer to get the best possible customer service. They advise the customers to document everything, learn to file effective bug reports, and when you're treated right, be vocally appreciative.

At the end of the article, they look at what a supercustomer is and how to become one:
I use "supercustomer" to describe those — the best! — who go beyond the call of customer duty (intriguing way of looking at it, hmm?) and don't just routinely consume, they actively participate in improving the people & products of the businesses they enjoy.

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