Gizmodo thought they'd have a bit of fun with satire by teaming up with illustrator Dan Meth in creating The Seven Types of Employees You Meet at Best Buy. For any customer service team, this may seem like a nightmare. If this is the actual depcition of the individuals that customers come in contact with at our store, what can this mean for sales and for overall customer satisfaction?
CMO of Best Buy, Barry Judge decided to respond to the allegations by the team at Gizmodo by playing along. Judge posted an illustration of the Gizmodo blogger on his corporate blog in the same fashion. We encourage you to check out the exchange, to see another way that a big company is choosing to react to an intended smear on their image.
What do you think of Barry Judge's reaction to the Gizmodo piece? What would you have done differently?
No comments:
Post a Comment