Wednesday, July 8, 2009

Impressions from Customer UNinterrupted

Here are what some of the speakers of this year's Customer UNinterrupted Event have been saying about this customer-inspiring event. By the way if you’re planning on attending the conference mention XM2199BLOG for a 20% discount of the standard rate.

"Customer UNinterrupted is a cost effective way to get new ideas, access to other company's best practices (and some of their research) as well as their results and proven business cases of what works for project implementation."

- Lynn Holmgren, Vice President and General Manager, Customer Care, Whirlpool Corporation

"You're fired! That's what your customers are going to tell you if you ignore them in this economy. When the consumer dollar has to go further, the last thing consumers want to hear is 'sorry we can't help you with that'. Learning what others are doing right, and applying new ideas to improve your own business never ends for service professionals. Get busy sharing. Get busy learning. And get busy succeeding at Customer UNinterrupted!"

- Boyd Beasley, Senior Director, Customer Support, Electronic Arts

"With companies cutting costs it has an impact on the customer support and service you provide. How can you differentiate yourself in the market place unless you provide superior service? Join us at Customer UNinterrupted to learn how to improve Customer Service and Customer Treatment while controlling your costs."

- Dave Spedden, Director, CRM Services & Technology, United Parcel Service

"Times are tough and now more than ever you need to attend this conference. There will be practical tips of how you can improve customer service and your bottom line. Look forward to seeing you there."

- Tim Cook, Vice President of North American Operations, Hilton Reservations and Customer Care

"As economic factors weigh more heavily in consideration and managers are firmly scrutinizing budgets, engaging in customer centric discussions at a time customers are being more selective about where they spend their money is a clear choice. Customer experience and best practices in delivering service is time well spent that has an inherent ROI not just by driving satisfaction and loyalty, but by expanding potential on the efficiency front."

- Percy Hoffman, Director, Call Center Operations, Cricket Communications

"Your customers are having conversations across the social web right now deciding if brand loyalty matters, if your company isn't participating, you're not growing."

- Scott McIntyre, Director, Multi-Channel Development, Best Buy

"Unless you are USAA or Amazon, you still have a lot to learn. Why do some key names always appear on the top of independent evaluations of service experience? If you don't know, as Zappos who is giving these big boys a run for their money. Why does EA have an award winning CS team? Because we beg, borrow and steal ideas from those that are doing it right - then we iterate, innovate and make them our own! We dare you to keep up!"

- Boyd Beasley, Senior Director, Customer Support, Electronic Arts

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