Thursday, August 27, 2009

Verizon tools help you fix FiOS yourself

The reports today that Verizon has implemented tools to help customers fix their FiOS services themselves.

The New York-based telecom unveiled its Verizon In-Home Agent, a computer program subscribers can download to help them trouble their own television or Internet connections without having to call the company’s customer service.

The application, which for now is only compatible with the Windows operating system, gives users the ability to run the same troubleshooting applications technical service agents run when customers call them. In addition, the program can help users set up their Wi-Fi connections, configure e-mail accounts, set up voice mail.

Will Verizon fix its customer service woes by allowing customers to fix things on their own--or will it be more of a disaster for the telecommunications giant?

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