Thursday, March 29, 2012

Is Your Company Meeting Consumer Expectations?

Consumer expectations are changing more rapidly than ever before. Meeting the needs of today's consumers while remaining true to your brand promise is a challenge your organization will soon have to face.

Join Scott Hudler, Vice President - Global Consumer Engagement, Dunkin' Donuts at the Total Customer Experience Leaders Summit, taking place June 6-8, 2012 in Boston, Massachusetts as he delivers his keynote presentation: Meeting the Expectations of Your Consumers

In this presentation, Scott will share how Dunkin' Donuts focuses on delivering a consistent and integrated message to the consumer across advertising, marketing, menu, in-store environment and guest service to keep the brand as one of the most beloved brands in America.

Join Scott at Total Customer Experience Leaders Summit, an event that not only redefines customer centricity, but explains what this means for you, your brand and your business. It will unite diverse industry leaders to share genuine insights and best practices for "Designing an Integrated Experience with Measurable Impact."

In addition to Dunkin' Donuts, hear from the following companies who will be sharing their own real-life stories in customer experience:
AAA NCNU, AARP, American Family Insurance, BMO Financial Group, Boston Symphony Orchestra, Burke, Inc., Citizens Financial Group, Experience Engineering, Feltz & Associates, LLC, Forrester, GfK Custom Research, GfK Customer Research, Hunter Douglas, Inc., Indiana University, Janet LeBlanc & Associates, JoAnna Brandi & Company, Inc., Maritz Research, Porter Airlines, Prophet, REI, Rockwell Automation, Starwood Hotels & Resorts Worldwide, The Hartford, Time Warner Cable and USAA.

Download the brochure to see the full program.

As a reader of our blog we’d like to offer you a 15% off the standard registration rates, use code TCEL12BLOG to save. Visit the webpage to register today

We look forward to seeing you this June in Boston!
The Total Customer Experience Leaders Event Team

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