This week on the blog, we introduced our new guest blogger Flavio Martins, who shared his excitement for the upcoming Total Customer Experience Leader's Summit.
Elsewhere, 1to1media taught us that "Customer Experience Isn't the Only Thing; It's Everything" when discussing the winners of the Gartner & 1to1 Media CRM Excellence Awards. One of the companies honored was The Oklahoma City Thunder:
"By building a customer-centric organization from the ground up, The Oklahoma City Thunder, has been able to build one-to-one relationships with each of its season ticketholders and elevate the fan experience at every game. The organization continuously educates, evaluates, and congratulates its employees on proactively enhancing the overall customer experience."check out some of his thoughts on customer experience in the podcast here.
It must be awards season, as this week also saw The Stevie Awards honoring various achievements in customer experience, browse the winners here.
Meanwhile, The Huffington Post has opened a "Gripe Line" to gather customer experience complaints. It will be interesting to see what stories, good and bad, follow.
What customer experience news did you notice this week? Share with us in the comments.
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