Friday, March 16, 2012

This Week In Customer Experience: 'Grats and Gripes

As we quickly gain on the next Total Customer Experience Leaders Summit in June, we'd like to occasionally share with you some of our favorite links of the week on customer experience, customer experience design, and overall customer-centricity.

This week on the blog, we introduced our new guest blogger Flavio Martins, who shared his excitement for the upcoming Total Customer Experience Leader's Summit.

Elsewhere, 1to1media  taught us that "Customer Experience Isn't the Only Thing; It's Everything" when discussing the winners of the Gartner & 1to1 Media CRM Excellence Awards. One of the companies honored was The Oklahoma City Thunder:
"By building a customer-centric organization from the ground up, The Oklahoma City Thunder, has been able to build one-to-one relationships with each of its season ticketholders and elevate the fan experience at every game. The organization continuously educates, evaluates, and congratulates its employees on proactively enhancing the overall customer experience."
We spoke with Pete Winemiller, Senior Vice President, Guest Relations of the Oklahoma City Thunder for our Storyteller Spotlight podcast series, check out some of his thoughts on customer experience in the podcast here.

It must be awards season, as this week also saw The Stevie Awards honoring various achievements in customer experience, browse the winners here.

Meanwhile, The Huffington Post has opened a "Gripe Line" to gather customer experience complaints. It will be interesting to see what stories, good and bad, follow.

What customer experience news did you notice this week? Share with us in the comments. 

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