NACCM Customers 1st 2009 Full Conference Details Just Released

Hello:

I'm excited to announce that the 7th annual NACCM Customers 1st 2009 Conference full program details have just been published. It's taking place Nov. 2-5, 2009 at the Pointe Hilton Squaw Peak in Phoenix, Arizona. NACCM Customers 1st is the most comprehensive customer-centric conference covering everything customer strategy under one roof. Speaking companies include Dell, FedEx, Southwest Airlines, Marriott International, Mastercard Worldwide, Travelocity, Zappos.com, JetBlue Airways, CIGNA, The Hartford and many more. The event has over 40 sessions, 45 corporate practitioner speakers, 3 Chief Customer Officers, 2 Chief Marketing Officers, 2 Chief Experience Officers and 5 visionary authors...the program is more hands-on and results driven than any other customer event.

For more information and to download the conference brochure, visit www.iirusa.com/naccm. The earlier you register, the more you save. Register today to save $400.

Feel free to contact me with any questions or feedback on the event. I may be reached at apowers@iirusa.com.

I hope to see you there!

All the best,
Amanda Powers
Senior Conference Producer
IIR, NACCM Customers 1st Team

FedEx Ranks Highest in Customer Service in a Recent Survey

According to this article on the FedEx site, the premier provider of transportation services ranked number one in customer service in the 9^th Annual Harris Interactive Reputation Quotient TM (RQ) Survey.

FedEx also ranked high in other categories, it ranked number 12 as both a good company to work for and company with good employees. This goes to show us that there is a very strong correlation between employee satisfaction and levels of customer service. Happy employees and those who enjoy working for a company are more likely to give superior customer service than unhappy workers. The article also notes that there is a strong correlation between a company’s overall reputation and the likelihood that a consumer will purchase, invest, or recommend the company’s products and services.

Robert Fronk, Senior Vice President, Reputation Strategy at Harris Interactive mentions:

“For Americans to hold a company in high regards today, clearly more than just profits are needed – companies need to focus on overall corporate social responsibility and how their employees are treated in order to build trust with today’s consumers. FedEx takes these responsibilities into account in how they behave as an organization.”