Wednesday, November 12, 2008

Personalize the customer service experience

Service Untitled recently proposed one way to personalize your customers experience when they're dealing with your customer service representatives. Give them your email. If you give them an experience that they feel confident in, then they're more likely to contact customer service with a problem. But after you've given them your email address, encourage them to continue using the normal methods for contacting customer service, and that if that doesn't work, contact you through your personal email. This way, they'll feel better about another person to contact, and you'll have provided them a trusted name in the company.

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