Thursday, November 13, 2008

Customer service and technology

Bruce Dresser ponders what the effect of the new president-elect on the goals of customer service and technology for the businesses of the United States.

Within the contact center industry, we’re likely to see an acceleration of hosted contact center deployments that require no capital expense yet let firms compete better and still focus on providing high levels of customer service. And the example being set may not be just other companies that have already seen the benefits of this type of hosted technology deployment, but from the new regime in Washington.

What effects do you think we'll see on customer service now that Obama's in office? Do you believe technology will take on a significant role?

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