Monday, November 3, 2008

The Customer Bathroom Experience

Becky Carroll brings up some interesting perspectives on the customer experience at the bathroom, which seems to be a forgotten space in her latest post at Customers Rock! Her thoughts…keep restroom signs simple and easy to understand. After all, we want to avoid embarrassing mishaps when customers can not differentiate between the two restrooms.

She also posted this video of the beautiful fixtures of the public ladies room at the Venetian Hotel in Las Vegas. An important lesson here is to carry the image of your brand everywhere, and that includes the bathroom. Enjoy!

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