Wednesday, January 14, 2009

Enhanced Customer Service through Text Messages

The worst part of taking a car to a service center in my experience is the time you wait for a call back on the status of the job, price of repairs, or whether or not the mechanics even got a chance to look at the car. According to this post, many auto dealers are looking to improve on the customer experience by delivering text messages to customers during the service appointment lifecycle.

The amount of text messages sent and received on a daily basis exceeds the total population of this planet. Astounding numbers! This is a great way to get quicker response times and avoid wasted time on approvals and chasing voicemails all day long.

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