According to this post on Mycustomer.com Virgin Media, the UK telecommunications company that is not known for its customer service, has completed a data migration and customer relationship management software project that is intended optimize technology and operational performance.
Virgin teamed up with Convergys to launch a customer care and billing system to improve customer service. Riki Allon, senior vice president and general manager for Convergys in EMEA mentioned:
"With ICOMS in place, Virgin Media can now execute more innovative product launches across the entirety of its customer base and reduce time to market to maintain its competitive advantage."
What companies have you partnered with to improve on customer service?
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