Tuesday, May 5, 2009

Customer service is about finding a way to say yes

In the Ann Arbor News, they recently profiled Golden Limousine, which was started with two limousines in 1992 by Sean and Donna Duval. Duval learned the value of customer service from working at McDonalds for eight years, mostly in management. Seventeen years later, through the knowledge that great customer service can make any business work, they've developed an international executive leisure transportation company.

Sean provided some valuable quotes while being interviewed by this newspaper:
"Customer service is about an attitude. It's not about being servile or menial or beneath you. It's about finding ways to say 'yes.'''

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