MorningSun.net of Pittsburgh, Kansas recently looked at how companies can take the dismal customer service situations that arise during the holiday and make them manageable. They can begin by ensuring that they have a service quality system in place before the holidays begin. The most prevalent reasons customers are dissatisfied during the holidays are out-of-stock items, discontinued items, returns and shipping charges. Retail stores should make sure their employees are trained with how to respond to customers should these four things arise.
What do you do to prepare your employees for the holiday season?