Thursday, October 1, 2009

Airlines seeing increase in better customer service

According to the LA Times, many airlines are seeing an increase in quality of customer service. Through the first seven months of 2009, 79% of US flights were on time, as opposed to 75% during the same time in 2008. The claims to lost luggage also dropped 1 bag per 1,00o people from 4.87 last year to 3.89 this year. One factor contributing to the increase in customer service could be because there are fewer flights in the skies, which means more fewer customers for the airlines to work with.

What do you think about the increase in customer service? As a frequent flier, customer service may have improved, but has the general experience of flying increased? While fewer bags were lost, how much of an impact did airlines new charges for checking bags decrease the number of checked bags?

JetBlue will be joining us at NACCM: Customers 1st to present the keynote speech "Fueling Loyalty within a Mile High Customer-Centric Culture" on Tuesday, November 3. Find out more about the speech here.

No comments: