Wednesday, October 21, 2009

NACCM Customers 1st Conference in 2 Weeks – Plus – Enjoy Complimentary White Paper and NYT Article Download

We’re excited to be heading to NACCM Customers 1st in just 2 weeks, November 2-5 in Phoenix, AZ. Hundreds of executives will be assembling to explore next steps to re-focus and rebuild in 2010 using customer-centricity as their key catalyst for business growth.

B2B and B2C Professionals from these outstanding companies will be present to exchange new ideas and strategies in areas of loyalty, customer-centric innovation, operational excellence, culture, the customer experience and strategic leadership:

AAA Arizona, Affinion Loyalty Group, Alliance Global Services, ALSAC/ St. Jude Children’s Research Hospital, American Family Insurance, Arizona Public Service, Availity LLC, Baxter Healthcare Corporation, Bridgewater Bank, BrightSight Group, Burke Inc, Cablevision Systems Corporation, CACI International Inc
Carolina Biological Supply Company, CIGNA Healthcare, Cogeco Cable, Comcast Corporation, Compassion Canada, Conway Freight, Customers Rock!, CVS Caremark, Data Development Worldwide, Dell, ELCA Board of Pensions, Enumclaw Insurance Group, First Data Merchant Services, Freeman, Georgia Pacific, GFK, GlaxoSmithKline, Helzberg Diamonds, Hewlett Packard Company, Home Nursing Agency, Homestead Technologies, HSN, Intel Corporation, JC Penney Company, JetBlue Airways, LaCrosse Footwear, Landscape Forms, Level 3 Communications, LexisNexis, Martins Point Health Care, Methodist Hospital, NCO Group Inc, Nokia Inc, Norwegian Cruise Line, OnCURE Medical Corp, Pinnacle Financial Partners, Powerhouse Consulting, Pyramid, Quest Diagnostics, Regence, Results Companies, Rice University, RIM, San Diego Gas Electric, Sanofi Aventis, Sara Lee, Scotiabank, Scottsdale Insurance Company, SDN Communications, Sensory Logic, Setar, Sony Electronics, Southern California Edison, Southwest Airlines,, Tell Us About Us, TELUS, Thomson Reuters, Tobyhanna Army Depot, Towerbank International, Travelers, Travelocity, Ubercool LLC, Union Bank & Trust Co, Union Bank of California, United States Olympic Committee, Verizon Wireless, Wyndham Hotel Group, YMCA of the USA,

• Event Page:
• Brochure:
• Registration:

Want to network with customer-minded professionals from these companies? You can, register today and remember, as a member of our LinkedIn group, you’ll receive an exclusive 20% discount off your registration.

NY Times Article:
In a recent study by the Journal of Consumer Research and referenced in a NY Times article "No Fury Like a Customer Mistreated" - found that keeping your customer happy is now more critical than ever. It will take a lot to win over customers who are unhappy with the service they receive, not to mention the rippled effect of damage that can be inflicted through negative emails, blog postings, tweets and word-of-mouth comments if not handled well.

Do you feel 100% confident that your company is doing everything it can to keep its customers happy, provide exceptional service and communicate true value?

New York Times Article, "No Fury Like a Customer Mistreated" :

We'd also like to direct to you a complimentary white paper from Forum. This piece, "Creating a Positive Organizational Climate in a Negative Economic One: Improving Organizational Climate to Transform Performance" by Tom Atkinson, Ph.D. and Henry Frechette, Ph.D. identifies six dimensions of climate3 that influence the work environment and employee motivation.

Read More:

See you in Phoenix!


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