Join Judith K. Ferrell, Group Manager, Verizon Online Support & Customer Service, for her presentation, "The Art of Personalization in Online Support: Verizon Asks Less of Their Customers and More from Their Technology" at Customer UNinterrupted at 2:20pm on Monday, October 25th.
Learn how to improve your customer’s self-service experience through personalization. Take the work away from your customers and make technology do the work for you! Know who your customer is and provide support that is specific to their products and services. We know a lot about our customers - let’s use this
knowledge to simplify their self-service experience and raise customer satisfaction.
• Learn the steps to achieve personalization in support
• Learn the tools used for personalized self-service
• Learn how to create a seamless customer experience
• Learn how to measure your success
We hope to see you in Orlando!
Save $300! Register for Customer UNinterrputed by Friday, August 13!