Wednesday, November 25, 2009

Improving Customer Service Phone Skills

Here's an interesting post on the FuelNet blogs that details six tips for improving telephone conversations with customer service agents. After all, every phone call is important, so knowing how to provide good customer service is crucial. Here are the tips:

1. Improve your posture.

2. Give a confident welcome.

3. Ask for the customer’s name, and use it.

4. Give a positive, definite first response.

5. Listen and use verbal “nods.”

6. Offer a customer-friendly solution or explanation.

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