Friday, November 20, 2009

USAToday: Social media like Twitter change customer service

By now you've heard of companies in the United States harnessing the power of Twitter to fully connect with their customers. USAToday has a fascinating breakdown of the companies and what has and hasn't worked with Twitter and customer service.

Is your company utilizing Twitter? What do you think you've learned from your customers? We'd like to hear your thoughts.

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