Friday, November 6, 2009

NACCM 2009: Do you outsource your social media work?

Guest Blogger Norma Huibregtse talked to Becky Carroll after her presentation about outsourcing your social media, how you should bring personality in to your social media when using it for customer service, where it's going in the future, and more.

1 comment:

Toby said...

Becky - great information and ways to think about using social media as a customer service support.

One thing companies neglect to consider .. whoever has the conversation holds the relationship. so back to your point .. do you want your PR firm to own the relationships with your customers or do you want to invest in your own employees?