Monday, November 16, 2009

Treat your Customers Right this Holiday Season

Here's five tips from the EConsultancy blog for holiday retailers on treating your customers right during this holiday season. Enjoy!

1. Pay attention to price - Pay close attention to competing prices as customers will bargain hunt during this recession.
2. Customer Service: bring your A-game - If customers feel left behind, chances are they will shop elsewhere.
3. Reach out and reward existing customers - Customer engagement is crucial and that is even more so during the holiday season. Be relevant in your communications and reward.
4. Don't be afraid to start early - Start sales early this year.
5. ...or save yourself for later - Stores that stock up on in-demand products during the end of the season coup reap the benefits.

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