Tuesday, September 21, 2010

Three ways to build customer loyalty and your reputation

Sue Painter of EZineMark.com writes that it is as easy as 1-2-3 to deliver great customer service that is guaranteed to increase customer loyalty and your business reputation. Painter offers an example of a shopper who is looking for batteries. After approaching the battery display, she doesn't find what she needs and then leaves the store. The potential customer spoke to no one and was not spoken to during her trip to the store. The store lost a customer and they lost the opportunity to build their reputation with her; and if the customer shares her experience, the store has lost many potential customers and sales. So what can a business do to ensure that she finds what she needs?

Painter shares three tips that drive money your way and build customer loyalty that is fierce and unwavering:

1. Carrying inventory in stock. If you are going to sell batteries, sell them fully.
2. Shorten the time it takes to make a purchase.
3. Make your item extremely easy to find.

Check out the original article for Painter's explanation of her tips.

Customer Service - 3 Ways To Win Loyalty and Build A Reputation for Customer Service

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