Thursday, April 16, 2009

Podcast: Why Customer Service Is So Bad

Kimberley Palmer of USNews and World Report, recently posted a podcast with author, Emily Yellin, a keynote speaker at this year's Customers 1st Conference and author of the book Your Call Is (not that) Important to Us: Customer Service and What It Reveals About Our World and Our Lives. It looks at the world of customer service. She explains to Ms. Palmer why companies force us to spend so much time on hold, or otherwise frustrated, when their products and services give us problems. She also tells us what to do about it. Its definitely an interesting listen and we encourage you to check it out.


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