Wednesday, April 8, 2009

Customer service up in 2008 for airline industry

Tulsa World reports that all 17 airlines have improved their customer service ratings in 2008 from 2007, which was the worst-ever performance year for airlines. One reason for this is the reduced traffic and capacity cuts due to the deteriorating economy. However, this did lead to improved services such as better on time performance, baggage handling, denied boardings and fewer customer complaints. Hawaiian Airlines ranked #1 for customer service, and Southwest continued to have the fewest number of customer complaints.

Top 10 airlines in quality rankings:

2008 Airline ranks
  1. Hawaiian
  2. Air Tran
  3. JetBlue
  4. Northwest
  5. Alaska
  6. Southwest
  7. Frontier
  8. Continental
  9. American
  10. US Airways

No comments: