Wednesday, April 29, 2009

Microsoft's Tellme Unveiling Upgrades In Speech Services

According to, Microsoft's Tellme service just had the operation's best quarter because its functionality saves businesses time and money when it comes to customer service. On Wednesday, the company announced new enhancements to the system including improvements to its speech recognition and customer assistance technologies. "There's lots of opportunity for better customer service and better caller experience, and that combined with decreasing costs is a very compelling value proposition," said Jamie Bertasi, senior director of Tellme business solutions.

How have you seen Tellme become a success? Does its implementation in a company's customer service infrastructure really save time and money? We'd like to hear your thoughts.

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