Do you thank your customers after every customer service call, or after any interaction? Today’s post on The Customer Service Helper discusses how although companies should be thanking customers after every interaction whether it be in person, on the phone, or online, it isn’t necessarily doing it. Also, being thankful for a customer’s business and interest in the company should be automatic. Agents, employees, and managers should not feel forced to utter the words “thank you”; it should be genuine.
Employees shouldn’t be taught to say thank you, it should come as second nature. Is your business thanking its customers?
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