Friday, October 15, 2010

Customers will pay extra for outstanding customer service

Customers are willing to pay extra for outstanding customer service. That's what a recent survey by fifth annual Customer Experience Report reported this week. BusinessNewsDaily reports, that the survey revealed three main reasons consumers stop doing business with companies were rude staff, issues weren't resolved quickly, and unknowledgeable staff.

More than four-fifths of consumers have quit doing business with a company as a result of a negative experience, and three-quarters of them never return, according to the report.

Check out the original article here: Top 3 Ways to Annoy Your Customers

What industries do you think think customers see the most benefit of paying extra for outstanding service?

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